Returns

RETURN AND REFUND POLICY

1. SHIPPING OF GOODS AND INSPECTION

1.1.   The goods are deemed delivered once they have been shipped to the Stylist’s latest address given for registration and delivered to her or a person living in her household or to a neighbor, and their receipt has been acknowledged in writing or electronically.
1.2. The Stylist shall inspect the goods promptly and inform Jewel Villa in writing of any erroneous, defective or missing articles within 48 hours of delivery. Any later reporting of defects shall not be taken into consideration, unless it is a hidden defect.
1.3. The shipping costs shall be borne by the Stylist. The amount of the shipping costs depends on the type of goods, the quantity, and the place of delivery and shall be communicated to the Stylist in her back office. 
1.4. Jewel Villa shall be entitled to make partial deliveries.

2. RESERVATION OF TITLE

2.1. The goods shall remain the property of Jewel Villa until the complete settlement of all claims under the contractual relationship with the Stylist.

3. WARRANTY

3.1. The goods shall only be considered to have a defect in quality if they are not fit for the use (presentation of products) provided for under these Standard Terms and Conditions.  This shall be the case if they have a substantial defect in the material. 
3.2. The Stylist’s warranty claim shall be limited to subsequent performance. Only if such subsequent performance fails, if Jewel Villa expressly rejects such subsequent performance in writing or is unable to render such subsequent performance shall the Stylist be entitled to her other statutory rights.  
3.3. The risk shall pass upon the delivery of the goods to the forwarding agent.
3.4. Any warranty claims shall become statute-barred within one year.

4. Return of Products – Policy

4.1  Returning the Product
You may return your purchase following your receipt of the ordered products under following conditions: 

a. The product has a manufacturing defect
b. You have received a product other than the one you ordered.

4.2  You should contact Customer service on our contact numbers available on contact us page and register your complaint by providing following details

Order Number
Invoice Number
Date & Amount
Nature of Complaint

Our Customer service will register your complaint and issue a complaint number as reference. Our courier will collect the parcel from you by giving reference to your complaint number and will issue an Airway bill. Please do not hand over the parcel to courier unless an airway bill is issued to you.

4.3  While handing over the parcel to the courier please ensure that:

a. The product is unused 
b. The product and the packaging is not damaged, Used and/or damaged products will not be replaced by us. After the courier has collected the parcel, please call Customer service to confirm return by giving reference of the bill you received.

4.4  Our Top Priority is to satisfy our customers. We will replace the Returned defective product subject availability of stocks. For products not available in stock , we will credit your account for the value of shop credits. The amount so credited to your account will be adjusted against future purchase(s) made by you. 

4.5  Always keep a copy of the bill issued to you by courier for the return transaction for your reference.